FAQs – enduringbeach.com
Sale Return Policy
What is the return policy during a Sale?
Our sale return policy applies specifically to marked‑down promotions. Discounted items may only be eligible for store credit or exchanges within a defined return period after delivery. Final Sale items (heavily discounted and clearly marked) are not eligible for return, exchange, or store credit.
If you have questions about a specific item or your order, feel free to reach out to our customer support team.
Returns & Exchanges
What is the general return policy?
We gladly accept returns of items in original, unused condition with all tags and liners attached. Returns or exchanges must be initiated within a set number of days after delivery.
Do I qualify for a refund, store credit, or exchange?
Eligible items may be returned for a refund to the original payment method, for store credit, or in some cases for an exchange. Policies regarding these options can vary based on your location and the type of purchase.
Are return shipping and fees refundable?
Return shipping costs and any insurance purchased at checkout are typically not refundable. Specific processing fees may apply depending on your region.
Can I make a return in store?
If enduringbeach.com operates a physical retail location, online orders may be eligible for return or exchange in store. Terms will depend on the purchase origin and must follow the online return conditions.
Can I use my own return label?
In many regions, you may use your own prepaid return label and avoid certain processing fees. Check the return portal on enduringbeach.com to see if this option applies to you.
What if something in my order is incorrect or faulty?
Please contact our support team promptly if your item arrives damaged, defective, or incorrect. We will work with you on the best solution based on the situation. It’s best to reach out within a defined number of days from delivery.
What about discount codes?
If you return an order that used a promotional code, that code may not be re‑usable for a new purchase.
How do I start a return?
To begin a return, visit the Returns section on enduringbeach.com and follow the instructions provided there.
Shipping Policy
When will my order be processed?
Order fulfillment typically begins within a few business days after purchase. During high‑volume seasons or promotional periods, processing may take longer.
Once your order is shipped, you will receive tracking information via email.
When can I expect delivery?
Delivery times depend on your location, with standard shipping varying by region. Expedited shipping options may be available at checkout, subject to availability.
What if my package shows “Delivered” but I haven’t received it?
If your package is marked delivered but you cannot locate it, first check around your delivery area, with neighbors, or with your local postal carrier. If you are unable to find it, contact our team so we can assist you further.
Standard Questions
Can I change or cancel my order after it’s been placed?
Orders begin processing quickly after checkout, so changes may not always be possible. Contact our support team right away if you need to adjust or cancel your order.
Are there additional charges like duties or customs if I’m ordering internationally?
For international shipments, import duties, tariffs, and local taxes may apply and are the responsibility of the customer. Such charges are generally not refundable.
What payment methods are accepted?
We accept a variety of payment options at checkout on enduringbeach.com, including major credit cards, debit cards, and approved online payment services.
How long do I have to contact support about an issue?
If you encounter an issue with your order or product, we encourage you to contact customer support within a reasonable timeframe from the delivery or from the first response regarding your concern.
If you need further help or have additional questions not covered here, visit the Help section on enduringbeach.com or contact customer support.